Product Update: Smarter Charging, Faster Support & an Even Better Backoffice

At exnaton, we’re continually improving our platform to help utilities deliver smarter energy products and better digital experiences. This month, we’re excited to share three updates that bring more intelligence, clarity, and efficiency to both end users and utility teams.

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1. Smart Charging with Local Dynamic Tariffs: Forecasts Become Action

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Energy communities are evolving — and so is the way they leverage flexibility.

Until now, EVs and other assets mostly reacted to the EPEX day-ahead price signal. Today, we’re taking a major step forward: exnaton now transforms AI-based community forecasts into local, dynamic price signals.

These price signals reflect the real-time needs of each energy community and are read directly by:

• EVs
• Home batteries
• Heat pumps
• HEMS & other smart devices

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What does this mean in practice?

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Assets automatically adjust their behavior to the most cost-effective, green, and locally available energy — without manual input.

• EVs charge when local energy is abundant and cheaper
• More locally produced renewable energy is consumed
• Households reduce costs and increase efficiency
• Communities improve alignment of production & consumption

By turning forecasts into actionable signals, exnaton empowers both individual households and entire energy communities to optimize energy usage — making local energy smarter, greener, and more affordable.

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2. A Redesigned exnaton Help Desk: Faster Answers, Clearer Structure

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We’ve given the exnaton Help Desk for business customers a full refresh — rebuilt for speed, clarity, and ease of use.

Here’s what’s new:

• Organized by Topic: The homepage now groups content into clear thematic areas, so you can quickly locate what you need without scrolling through long lists.
• Quick Access to Key Actions: Under “Need to submit a support request?”, you’ll find direct links to submit requests, report bugs, or suggest features – immediately visible and easy to use.
• Streamlined Knowledge Base: Categories like Backoffice, Daily Operations, and Troubleshooting let you jump straight to the right resources.
• Recently Used Forms: At the bottom of the page, a new section shows your most frequently used request forms – perfect for recurring issues without extra searching.

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3. exnatonBACKOFFICE Improvements: Your Tools, Now Easier to Reach

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Managing users, rate plans, or billing should be quick and seamless. Our latest update to exnatonBACKOFFICE improves navigation and gives product teams faster access to key resources.

You’ll now find direct links to:

• Product Updates: Stay informed about the newest features.
• Enduser API Docs: Access public API documentation instantly.
• Developer API Docs: (Restricted) For deeper technical integration.
• Help Desk: Jump straight to support whenever you need it.

Even more enhancements are coming soon — all designed to give utilities more control, clarity, and efficiency.

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Stay tuned — more updates are on the way

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At exnaton, we’re building the intelligence layer for the energy system of tomorrow. Each product improvement helps utilities deliver smarter energy products and better user experiences.

Discover how exnaton can help you launch smart, data-driven energy products – fast. Contact us.

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