In today’s fast-evolving energy landscape, customers expect more than just electricity delivery — they expect a seamless, intuitive, and connected digital experience. Recognizing this shift, exnaton has joined forces with three leading SAP partners — best practice consulting AG (bpc AG), endios GmbH, and SYNCPILOT Group — to launch the Digital Experience Platform 4 Utilities.
This new modular, fully SAP-integrated solution redefines how energy suppliers interact with their customers — empowering them to deliver modern, sustainable, and user-friendly services built on a robust digital foundation.
The Digital Experience Platform 4 Utilities brings together the collective expertise of four innovation leaders in the SAP ecosystem. Each partner contributes a specialized capability that, when combined, creates a comprehensive end-to-end customer experience platform:
Together, these strengths form a modular and scalable platform that seamlessly integrates with existing SAP systems — enabling utilities to digitize customer interactions without complex migrations or operational disruptions.
The Digital Experience Platform 4 Utilities empowers energy suppliers to:
Early implementations already show measurable impact: higher customer satisfaction, lower service costs, and new revenue opportunities — all while helping utilities achieve their sustainability goals.
This collaboration is driven by a shared belief: that digital energy services can and should be both technologically advanced and human-centered. By aligning customer needs with the dynamics of the energy industry, the Digital Experience Platform 4 Utilities makes a tangible contribution to the energy transition — helping utilities engage customers in smarter, greener ways.
“Our joint solution makes digital energy consulting and customer engagement tangible,” says the project team. “It’s about giving utilities the flexibility to innovate faster — and giving customers the simple, connected experiences they now expect.”
With the Digital Experience Platform 4 Utilities, energy suppliers can finally bridge the gap between legacy systems and modern customer expectations — setting a new benchmark for digital excellence in the sector.
The result: more engaged customers, more efficient operations, and a stronger foundation for the energy systems of tomorrow.
Want to see how the Digital Experience Platform 4 Utilities can transform your customer experience? Get in touch with our team to learn how exnaton can help your utility deliver smarter, faster, and more sustainable digital services.
