AI agents for energy providers
Reduce utility cost-to-serve with AI agents built for real operationsDetect, investigate and resolve repetitive cases across billing, energy data and market communication. exnatonAI agents work with your existing systems and utility data to explain issues, recommend the next action and automate approved process steps.
Put AI to work where utility operations lose time
Operational teams spend significant time investigating incomplete data, interpreting exceptions and coordinating work across disconnected systems. exnatonAI agents handle the analysis and preparation behind these cases so your specialists can resolve them faster or let approved routine steps run automatically.
Reduce cost-to-serve
Detect exceptions, identify likely causes and prepare the information required to reduce manual case handling.
Prevent downstream billing issues
Surface missing, inconsistent or implausible data before it results in incorrect bills or customer inquiries.
Preserve operational expertise
Turn specialist knowledge into governed workflows that are available across teams and easier to transfer to new colleagues.
In use at leading utilities
Specialist AI agents across your utility operations.For every step of the process.
Exception Handler
Keeps master and energy data billing-ready by matching market messages, validating data against the ERP and resolving exceptions before they disrupt billing.
For: Billing · Second- and third-level support
Customer Advisor
Turns bills and load profiles into clear customer explanations, relevant tariff and product recommendations, and actionable sales opportunities.
For: Sales · Retention · Customer service
* No integration required, and nothing is stored.
Product Assistant
Connects regulatory and market developments with your product portfolio, identifying affected products, surfacing deadlines and evaluating new product opportunities.
For: Product development · Product management
The intelligence layer for your existing utility systems
A language model alone cannot operate a utility process. Our agents combine the model with governed system access, utility-specific expertise and defined operational controls.
Connected to your existing SAP, powercloud, or any other ERP. Of course you can also connect different CRMs, EDMs, billing and market communication systems. Our agents can analyse data, explain cases, recommend next steps and execute approved actions without replacing your core systems.
Connected:
Works with real metering, tariff, contract and market data through governed APIs – connected to SAP, powercloud or any other ERP.
Controlled:
Billing and settlement remain deterministic and auditable, with human approval for sensitive actions.
Secure:
EU-hosted infrastructure, ISO/IEC 27001:2022 certified. Customer data is not used for model training.
exnatonAI for your SAP landscape
If you run SAP as your ERP, exnatonAI integrates with SAP IS-U without replacing your existing systems.
- IS-U on S/4HANA: Access exnaton’s utility-specific AI agents through SAP Joule, whether you are cloud-hosted or on-premise.
- IS-U on R/3 or ECC: We design a tailored integration for your existing environment.
Wherever you are in your SAP migration journey, you can start using AI agents. Easily connect your existing agents via the agent-to-agent (A2A) protocol.
Why utilities choose exnatonAI agents
Reduce operational cost at scale
Automate repetitive investigation and case handling across thousands of metering points without letting AI inefficiency undermine the business case.
Resolve cases before they reach customers
Detect missing, inconsistent or implausible data early and prevent avoidable billing errors, complaints and manual follow-up.
Make specialist knowledge available across teams
Turn the expertise held by a few experienced employees into repeatable, governed workflows that support the entire organization.
Adapt processes faster
Respond to regulatory changes, new products and evolving market processes without rebuilding every workflow from scratch.
Add intelligence without replacing core systems
Connect ERP, CRM, metering, billing and market communication systems through one intelligent agent layer.
Keep data and decisions under control
Use EU-hosted infrastructure, role-based permissions, tenant isolation and human approval for sensitive actions.
Ready to find out where an AI agent cuts your cost-to-serve first?
Start with one high-impact process. We’ll identify the right use case, assess its potential and define a practical path from pilot to productive operation.
Frequently asked questions
What are AI agents for energy utilities?
AI agents for energy utilities analyse operational data, investigate exceptions, recommend actions and automate approved process steps. Unlike a general-purpose chatbot, exnatonAI agents are designed around utility workflows such as billing, metering, market communication, customer service and product management.
What utility processes can exnatonAI agents support?
exnatonAI supports repetitive, data-intensive processes across utility operations. Examples include investigating billing exceptions, validating meter and master data, matching market messages, explaining customer bills, recommending suitable tariffs and identifying regulatory changes that affect energy products.
How does exnatonAI reduce utility cost-to-serve?
exnatonAI reduces the manual work required to investigate and resolve operational cases. Agents collect the relevant information, identify likely causes and prepare or execute approved next steps. This allows utility specialists to handle more cases while preventing avoidable billing errors and customer enquiries.
Does exnatonAI replace our existing utility systems?
No. exnatonAI adds an intelligence layer to the systems you already use. It connects with ERP, CRM, billing, metering, energy-data-management and market-communication systems through governed interfaces, allowing utilities to introduce AI without replacing their core technology landscape.
Can exnatonAI integrate with SAP IS-U?
Yes. For SAP IS-U environments running on S/4HANA, exnatonAI agents can be made accessible through SAP Joule. For utilities still operating SAP R/3 or ECC, exnaton can design a tailored integration for the existing system landscape. You do not need to wait for a complete SAP migration to begin using AI agents.
How is utility data kept secure?
exnatonAI uses EU-hosted infrastructure and is ISO/IEC 27001:2022 certified. Access is controlled through role-based permissions and tenant isolation, while system connections use governed APIs. Customer data is not used to train AI models, and sensitive actions can remain subject to human approval.
Does AI make billing or settlement decisions?
Billing and settlement remain based on deterministic, auditable rules. AI agents support the surrounding work by analysing data, explaining exceptions and recommending or carrying out approved actions. They do not replace the algorithms responsible for calculating bills or settlement results.
Can we try exnatonAI without an integration project?
Yes. The Bill Explainer lets you upload a single energy bill and see how an energy-specific AI agent explains its structure, charges and consumption data. No system integration is required, and the uploaded bill is not stored.